We do what others don't.

Our Vacant Care Service is pure peace of mind. It started as a result of the demand from our clients who needed assistance with the running of their home, and who spend time away from their London property.

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Vacant Property Services – Vacant Care

Many of our clients enjoy the reassurance that their property is being well cared for while they are away, and is also ready for them when they arrive back, without incurring the significant costs of engaging a full-time housekeeper.

The benefits of our Vacant Care Service include:

Weekly inspections.

Carrying out weekly inspections of your property, ensuring you are compliant with your insurers, reporting back to you regularly and fixing any problems as they should arise.

24 hour alarm and key holding.

A 24 hour alarm response and key holding service for access day or night in case of any emergencies and maintenance works required outside of normal working hours.

Trusted network.

Access to our trusted network of carefully selected, reliable and cost effective suppliers to work with. We can arrange contractor and engineer visits, such a plumbers, electricians, cleaners on your behalf.

Point of contact.

Acting as your point of contactfor porters and managing agents, collecting and forwarding mail, paying bills and ensuring that any service charges are made on time.

There’s no place like home.

There’s no place like home and we’ll make sure that when you arrive back it is ready and waiting for you – exactly as you’d like it. We can arrange cleaning and turning on the heating/air conditioning, your favourite groceries to be already in your fridge and fresh flowers throughout your home.

We can also arrange a variety of other services to suit you, such as laundry collection, property refurbishment/furnishing and housekeeping services.

Our service was also recently approved by Azur, an arm of insurance giant AIG. Azur carefully reviewed the policies and processes that underpin our service and found that it would substantially reduce risks faced by homeowners, and have named Black Brick as an approved supplier.

“On behalf of my family, I want to tell you how much we appreciate the endless effort and care of service you dedicated to getting Albion Gate to its optimum condition, in both cleaning and maintaining. We all admired your ingenuity in creating that outstanding follow up and Vacant Care service to us. I was personally impressed with the way you kept your self-motivated and focused as if you are the apartment owner, even in the face of several obstacles, you managed through with great determination.”

Here are the answers to the questions that we’re often asked about vacant property care…

How do you protect a vacant property?

You can protect a vacant property by ensuring you do the following: 

  • Arrange regular inspections to ensure you are compliant with your insurance.
  • Leave your key with someone you trust, so the property can be accessed for maintenance and emergencies.
  • Make arrangements for your mail to be collected or redirected, as a build-up of post could make your house a target. 
  • Hire a regular cleaner to prevent an accumulation of dust and dirt that might otherwise be hard to remove.

A vacant property service will take care of all these elements and more, without the expense of hiring a full-time housekeeper.

What is included in a vacant property management service?

A vacant property management service will protect your building against thieves and vandals, take care of cleaning and maintenance issues, and ensure you are compliant with your insurance. 

Black Brick’s vacant care includes weekly inspections and cleaning, 24 hour alarm response and key-holding, access to a network of trustworthy contractors, and the organisation of any bills, mail or deliveries. 

We can also prepare your house for your return by turning on the heating or air conditioning, stocking the fridge with groceries and bringing in fresh flowers

What are the benefits of using a vacant property service provider instead of a housekeeper?

A vacant property service covers all aspects of vacant care – including security, maintenance and cleaning – without the expense of a full-time housekeeper. A vacant service provider also offers services that would typically be beyond the scope of a housekeeper, such as 24 hour alarm response, out-of-hours key-holding for emergency maintenance, and contact with a pool of trusted contractors and suppliers to resolve any issues. 

By using a vacant property service, you can look after your property and remain compliant with your insurance without hiring a housekeeper.

We’re ready when you are

For more information on our Vacant Care Service, please email our Property Manager, Sophie Amasha, or call her on +44 (0) 20 3141 9863 / +44 (0) 7713 568 291.